Good News! Pambiche is Gluten-Free Friendly

Pambiche Gluten Free Fritters

Great news everybody! Our favorite Cuban restaurant, Pambiche on NE Glisan, is now gluten-free friendly, sporting an “alternativas” menu (PDF here). I’m not going to go into a great deal of depth with this article. Suffice it to say that they have a number of items on their regular menu which are also gluten free. All of their fritters are gluten-free, as are their fried plaintains, yuca root, salads, entrees, and even a couple of desserts.

Pambiche Camrones al Ajillo

Here’s what I got for an entree when we visited: The Camarones al Ajillo. These are delicious garlicky prawns with a sour orange sauce served with white rice, pan frito, and ensalada de aguacate.

The wait staff at Pambiche is always really awesome, the food comes out in a reasonable amount of time, and there is always a ton of stuff on the walls to keep a person’s attention. My only real complaint with the place is that it is too small. They really need to get a larger dining area. There always seem to be people waiting for seating every time we drive by.

I have to say that I’m amazed and excited with how many restaurants in Portland are starting to get hip to the gluten free jive. Did I mention that the alternative menu also has some vegetarian and vegan options? Good deal.

Miscellanous News: Subway and Burgerville Go Gluten Free Friendly

SUBWAY Gluten Free

We heard about it first on our Facebook group page. SUBWAY has been in the gluten-free news for a couple of months by starting to provide gluten free bread (and brownies?) at their restaurants. We have yet to try the sandwiches, but have heard good things about them. They are also going to great lengths to educate their employees about gluten free issues and to prevent cross-contamination. For these things, I can only be grateful. Here’s a press release they sent us recently:

Gluten-Free goes mainstream: Oregon Subway Restaurants are first casual sandwich shop to offer gluten-free menu items

For the estimated 16 million Americans with gluten sensitivity, eating out can pose a real challenge. Now Oregonians can kick off the New Year with new choices, when SUBWAY restaurants across the state begin offering gluten-free sandwich options and gluten-free brownies as regular menu items after a successful test in Portland and Bend this summer.

Oregon is one of a handful of states to offer these alternatives, based on its reputation for mainstreaming food trends that might be niche alternatives elsewhere. When Subway’s Oregon stores had the highest average number of gluten free rolls sold during the test, it was clear that gluten-free foods are popular locally.

Gluten’s ubiquity can present a challenge for many families and work groups as they try to coalesce around a restaurant choice.

SUBWAY’s wheat-free sandwich rolls and brownies are produced in a gluten-free facility and are individually packaged. SUBWAY sandwich artists are trained to prevent cross-contamination during the sandwich-making process. For example, one employee will prepare a gluten-free sandwich order from start to finish. Other techniques include single-use knives and eliminating contact between traditional sandwich rolls and other ingredients including meat, cheese and vegetables.

Burgerville gluten free bun

Burgerville

Speaking of fast food, Burgerville, Portland’s much-loved burger chain, has come out with gluten-free buns that they are testing at two restaurants locally (25th & SE Powell in Portland and Fisher’s Landing in Vancouver). We went to one of the restaurants to check it out ourselves. As you can see from the photo above, the bun is delivered in a wrapper to help prevent cross-contamination. We were also handed a questionnaire to fill out.

After having heard so much about Burgerville from people we know, we were unprepared for how unappetizing their burgers were. The patties were overcooked. We both felt like the bun, which is produced by Udi’s in Colorado, did not compare well to the buns you can get from Jensen’s. The buns were dry, crumbly, and generally unappetizing. Of course, since the buns were being served in a package, there was no way to toast them, so I guess that would be expected.

On the plus side, the staff was extremely friendly, and the food came out fast. On the minus side, the restaurant was freezing cold. Did we mention that the burger patties weren’t very good? If you want to try them out yourself, Burgerville will be testing these buns until January 12, so you still have a few days left to try them.

Horrible Service at Iorio

Usually I prefer to talk about stuff that I really love, and spread good news about restaurants and cafes that are doing things right. Recently, we had such a bad experience at a restaurant that I feel the need to post it here.

We went to Iorio for New Year’s Eve and had the worst experience at a restaurant since our hair raising Valentines Day at Wild Abandon. We had made reservations and we did notify the restaurant ahead of time that one of our party (me) was gluten free, but all night long the staff kept putting the wrong food in front of me.

When we first reviewed Iorio, we thought it was really great, and definitely want to note that this is one experience on one night. At the same time…

From the very start, our waiter was brief to the point of being rude. When our appetizers came, he basically threw the plates down in front of us without a word and zipped off. I had to wait for him to come back so that I could find out if the dish was gluten free, which it wasn’t. Then I had to wait for several minutes while a dish was made for me. Now I could see this happening once during a meal at a restaurant, but not three times. It happened with almost everything they put in front of me. The one time it didn’t happen, the person who brought us our food wasn’t aware that I was gluten free and didn’t know if the dish was (it turned out that it was, but by this time I was paranoid).

For dessert, a normal piece of cake was placed in front of me, and when I asked, I was amazed to discover that they had forgotten again, and I ended up waiting at least 15 minutes for a substitute dessert to come out. Again, if they had just found out, this would have been OK. Instead, they had my reservation for several weeks, and the waiter knew that I was gluten free pretty soon after he threw the appetizers at us. When they messed up our desserts, Sienna got up, went to the back, and asked to talk to the manager. The manager acted hostile when she complained about the bad service. There’s even more to the story, but we’re choosing not to include it here. Suffice it to say that our dessert was not their last mistake.

Because I’m gluten free, I know that I’m kind of high maintenance. I do my best to express gratitude for the extra trouble that restaurants have to put into serving me. While all out the food we were served was outstanding, the service at Iorio was so bad that I wondered if we had done something by mistake to irk our waiter. Then we noticed that the couple at the table next to us was just as unhappy. We have since then also noticed that the Yelp page on Iorio is starting to fill up with complaints about the service.

I keep reading about how the chef at Iorio is winning awards. So it confuses me that he would turn a blind eye and allow visitors at his restaurant to have such a horrible experience.