Tag Archive for 'Gluten-free Appetizers'

Horrible Service at Iorio

Usually I prefer to talk about stuff that I really love, and spread good news about restaurants and cafes that are doing things right. Recently, we had such a bad experience at a restaurant that I feel the need to post it here.

We went to Iorio for New Year’s Eve and had the worst experience at a restaurant since our hair raising Valentines Day at Wild Abandon. We had made reservations and we did notify the restaurant ahead of time that one of our party (me) was gluten free, but all night long the staff kept putting the wrong food in front of me.

When we first reviewed Iorio, we thought it was really great, and definitely want to note that this is one experience on one night. At the same time…

From the very start, our waiter was brief to the point of being rude. When our appetizers came, he basically threw the plates down in front of us without a word and zipped off. I had to wait for him to come back so that I could find out if the dish was gluten free, which it wasn’t. Then I had to wait for several minutes while a dish was made for me. Now I could see this happening once during a meal at a restaurant, but not three times. It happened with almost everything they put in front of me. The one time it didn’t happen, the person who brought us our food wasn’t aware that I was gluten free and didn’t know if the dish was (it turned out that it was, but by this time I was paranoid).

For dessert, a normal piece of cake was placed in front of me, and when I asked, I was amazed to discover that they had forgotten again, and I ended up waiting at least 15 minutes for a substitute dessert to come out. Again, if they had just found out, this would have been OK. Instead, they had my reservation for several weeks, and the waiter knew that I was gluten free pretty soon after he threw the appetizers at us. When they messed up our desserts, Sienna got up, went to the back, and asked to talk to the manager. The manager acted hostile when she complained about the bad service. There’s even more to the story, but we’re choosing not to include it here. Suffice it to say that our dessert was not their last mistake.

Because I’m gluten free, I know that I’m kind of high maintenance. I do my best to express gratitude for the extra trouble that restaurants have to put into serving me. While all out the food we were served was outstanding, the service at Iorio was so bad that I wondered if we had done something by mistake to irk our waiter. Then we noticed that the couple at the table next to us was just as unhappy. We have since then also noticed that the Yelp page on Iorio is starting to fill up with complaints about the service.

I keep reading about how the chef at Iorio is winning awards. So it confuses me that he would turn a blind eye and allow visitors at his restaurant to have such a horrible experience.

Andina Gluten Free – A Tale of Two Nights

While I consider myself enough of a foodie to run a blog that reviews restaurants, I’m aware that I have a few blind spots. For example, Korean food. I wouldn’t know good Korean food if it bit me on the leg. I feel the same way about Tapas, and it isn’t for lack of trying. I’ve actually had plenty of Tapas, and have eaten them in several places (in San Francisco and Seattle) where I was assured that theirs was of great quality. Maybe I should say that I don’t feel a great affinity for Tapas. At the same time, I do feel like I’ve eaten enough great food that I know it when I eat it. And I think Sienna’s experience is similar.

Does it sound like I’m winding up to deliver a negative review? It does, doesn’t it? Well, not so fast. This is a tale of two nights, and I think that it’s going to be a little long-winded, so you might want to get a cup of coffee.

We’ve wanted to cover Andina on Gluten Free Portland for quite a long time. It’s a fancy Peruvian restaurant in the Pearl at NW 13th and Glisan. Not only do they have the reputation of being a great restaurant, they are also very seriously gluten-free friendly. Andina has a separate gluten-free menu, and their staff is very knowledgeable and friendly about the topic. I have to give them 5 out of 5 possible stars on the gluten-free experience. This fits, considering that one of the features of truly good quality restaurants is a high level of service. Andina is simply not messing around when it comes to service. The other two things that Andina has down pat is cocktails and desserts. You cannot go wrong with either.

The first night we went to Andina also happened to be Sienna’s birthday. We had heard a lot about the place, and had been there once before but just for drinks. I was pleasantly surprised to find out that they have an extensive gluten-free menu, which is basically the same as the main menu with the few gluten-containing dishes removed. The menu is extensive and adventurous. On the left-hand side of the menu are Tapas–small plates for sharing. On the right-hand side are entrees.

On this night we decided to go for several small plates. Our server recommended 4-6 small plates to feed two people. We ordered the Pimiento Piquillo Relleno, which is peppers stuffed with cheese, quinoa, and ham, the Musciame de Atun, which is cured tuna with a garlic oil and what amounts to guacamole, and the Palta Rellena de Cangrejo y Langostinos, avocado stuffed with crab and prawns. We also ordered a “Causa.” These are like mashed potato cakes with fillings. We got the Morada Causa, which is a purple potato cake with shredded chicken breast. Last, we ordered a cheese assortment with quince jam, called the Quesos Artesanos con Membrillo.

Some quick notes: The cosmopolitan at Andina is top-notch. I had a greyhound, which was awesome. After you order, they bring bread, or in the case of gluten-free diners, fried yucca plant. This is a bit like eating french fries but more kind of doughy and fibrous. I loved the fried yucca plant! I’m used to having to watch everyone else at the table eat bread, and so it was a real treat to get my own “bread.”

Cured Tuna with Avocado at Andina

Of these dishes, the only one I felt a little hesitation about ordering was the cured tuna. I’m not really a cured fish kind of guy. As it turned out, neither of us was really into this dish, and we both felt that the avocado was under-ripe. Sadly, that also carried over into the prawn and crab-stuffed avocado. This dish ended up being the most disappointing to us. While it was close to being properly ripe, we thought that the avocado just wasn’t quite ready to go. The dish says you’re getting “prawns,” but for the small plate that means you’re getting a single half of a prawn, which we thought was tasteless. The crab was a “crab salad” concoction, which tasted like crab salad one might get in a grocery store deli.

Causa - purple potato cake

Check out the presentation here. They do an awesome job on presentation at Andina. We were also really disappointed by this dish. It came out cold, which we weren’t expecting. Maybe that’s the way it’s supposed to be served, but we felt that it might be better a bit warm. It was also, on the whole, flavorless. It tasted mostly of potatoes and mayonnaise. I was really shocked and amazed at how dull this dish was.

Andina Relleno

On the good news side, the Pimiento Piquillo Rellenos were amazing. This was the dish that made us scratch our heads over the other ones. These are flavorful and complex, and are like something I’ve never quite tasted before. They must be popular, too, because we saw the waiters carrying a lot of them that night. Look at the presentation! What a great dish. We also really enjoyed the cheese assortment. It comes with toasted corn, which is unique and makes the dish fun to eat.

Gluten-free Quinoa Brownie

I mentioned earlier that the desserts at Andina are amazing. They have a brownie that is gluten-free and is made with quinoa flour. It’s called the Chocolate Andino. Wow it’s amazing. Also amazing is the Mousse de Valle y Selva, which the menu describes as “a tiered semi-freddo of velvety lucuma and espresso mousses, chocolate ganache, and crushed cocoa nib meringue, served with espresso shortbread.” Unfortunately, the shortbread is not gluten-free, but they are happy to put it on the side if your friend wants to eat it. This mousse is easily on par with the best of all the desserts I had during our trip to Italy, which is really saying something. You really should try it.

The brownie came out with Happy Birthday on it, which was unfortunate because it was for the wrong person. The brownie was mine, but it was Sienna’s birthday. Doh! We decided not to make a big deal out of it, considering the service up until that point had been amazing.

What we did next is not for the weak of heart. After discussing the meal between ourselves over the next couple of days, and finding that we agreed on the weak points and the strong points, we decided to call Andina and tell them that we had been disappointed with our meal. We were confused. Andina has an adventurous menu, great service, some really promising dishes, some amazing desserts, and people rave about it. We were confused about how they could have served us something that tasted like mayonnaisey crab salad on an under-ripe avocado. Sienna did the calling. She ended up speaking to the manager, and spent some time with him. One of our questions was, “Did we get dishes that aren’t very flavorful?” Maybe we picked the wrong dishes? Maybe we should have tried the entrees instead?

I’ve found that complaining at restaurants can be a harrowing affair. Besides having the feeling that you might be asking for some spit in your replacement dish, I’ve had one or two really awful experiences. For example, I once had a chef come out into the dining area, walk over to our table, and ask if I could tell him what I didn’t like about the dish. He stood there, awkwardly, looking at the floor with hunched shoulders, while I told him that I thought the dish was over-cooked and tasteless (he asked–and I wanted to be honest). Then he apologized and walked back into the kitchen. The restaurant comped the dish, and we never went back.

I should mention here that we did not tell Andina that we were Gluten Free Portland. We never tell restaurants. They might have known who we were by Sienna’s name–there aren’t a lot of Siennas running around–but I doubt it. The manager at Andina asked us to come back and try them again. He sent us a gift card and a letter in the mail. He asked us to make sure he was a aware when we would be coming back, and he told us that he would make sure we had a better experience.

So we went back, and we told him that we were coming. This was a little bit at odds with our usual policy of showing up at restaurants anonymously, but we decided that it was the right thing to do. We also went with a plan: we decided to get some entrees instead of small plates. For the entrees, we got the Dorato al Rocoto y Kion, which is the fish of the day over a shiitake mushroom, with bacon in a broth, and served with asparagus-quinoa fried rice. I got the Arroz con Pato–Duck with rice. For an appetizer, we ordered the Anticucho de Pulpo–grilled octopus kebob.

Pisco Sour at Andina

The Pisco Sour at Andina is awesome! You should get one.

Octopus Kebob at Andina

While ordering, we mentioned our situation to our server. It turned out that he had already been alerted to our presence. We consulted with him about our dishes with an eye towards making sure that the dishes we chose would be flavorful, and that seemed to work. We really liked the octopus kebob dish. It was garlicky and interesting. It comes with a chimichurri–which is kind of a chunky green sauce. This was the kind of dish we had been looking for the first night!

Roasted Sea Bass in Broth

The roasted fish in broth. The menu states that this dish comes with mahi mahi, but on the night we visited it was made with sea bass. Again, this dish was great. The fish was perfectly prepared. The broth was excellent. The dish has sesame oil in it, which makes for a very interesting flavor combination with the fish and shiitake mushroom.

Rice with Duck

The duck with rice, which was exceptional. They cook the duck breast how you like it, which is really key with a duck dish like this. You can see it’s a little rare here, which was excellent. The duck breast comes with a duck confit, and a sauce that is a little bit like a sweet and sour. I was very happy with my dish. The rice for the fish and the duck has quinoa seeds and slices of asparagus in it. Also during the meal, we were brought a little gluten-free fish cake treat. The cake was made with quinoa and sea bass.

During dessert they brought by a taste of guava and prickly pear sorbet. For dessert, I had no choice but to order the mousse, which was just as fantastic as it had been the other night. Sienna got the crème brûlée run, which is three different flavors of crème brûlée in separate pots. On that night the flavors were lemon verbena, caramel, and dark chocolate. All three of these were great. Did we mention that the coffee is excellent? It is.

We ended up happy, stuffed, and content. We were also relieved. The both of us were really worried that our second night at Andina would prove to be as disappointing as the first. We were delighted that we were able to tell everyone who asked that all of our dishes were delicious. We’ll doubtlessly be back for special occasions, although we hope to be able to go with a much smaller profile the next time, and we will consult with our waiter to make sure that we’re choosing flavorful dishes.

Gluten-Free Safety Rating: Gluten-Free friendly but Ask Questions!
Times we have visited: 2 (So your experience may vary.)
Overall rating: 4 out of 5 stars
Price compared to “regular”: Same

Andina
www.andinarestaurant.com
1314 NW Glisan St., Portland OR 97209 / 503.228.9535

Restaurant Review: Chutney’s Indian Cuisine in Vancouver, WA

Thanks to the readers who left comments on Chutney’s comment page linked from our Gluten Free Restaurant List, we’d heard some about their food before we managed to get there. Even without diet restrictions, getting good Indian food has been a real problem for us in Portland, because we’re both used to the really amazing Indian restaurants that were available in Berkeley and San Francisco. We’re both big fans of Vindalho down in SE. Their food is really amazing, but Vindalho is kind of… not the kind of Indian food we’re used to in restaurants. We were excited to try the food at Chutney’s and finally got a chance this weekend. As a bonus, the restaurant is really close to the Regal Cascade 16 Cinema, so we caught the 4 o’clock showing of Inception and then got ourselves some delicious gluten-free Indian food afterward.

The movie Inception was really good by the way. You should check it out! As for the restaurant, we are happy to recommend it. It’s in a quiet little strip mall. The place was about three quarters full of very obviously happy people when we walked in. The decor makes the restaurant look very new, and there is a warm vibe to the place. We had water brought almost instantly, and our waitress was very helpful. She was almost a little too attentive, and made us feel a little rushed. At one point, we got a little worried because she said “gluten-free means no wheat, right?” which is only part right, but otherwise she was able to answer all of our questions. Besides that, were very happy with how attentive and friendly the staff was.

Gluten-free Vegetable Pakoras

We started with the Mixed Vegetable Pakoras, which are described as “Mixed vegetable fritters dipped in mildly seasoned batter and fried.” These tasted a lot like Samosas, so those of you out there who miss Samosas should check this dish out (sadly, their Samosas are not gluten-free). The Pakoras were so delicious that it took an effort for us to not devour them all instantly.

For entrees, we got the South Indian Dal and Chicken Korma. South Indian Dal is described as “Tomato lentil dal in ginger, garlic South Indian spices.” This is a dish made primarily with yellow lentils and chunks of tomatoes. Dal is one of my favorite things to eat, and we were both very happy with this dish. If we had a complaint, it would be that it was a little watery, which is mostly OK, because you’re just going to mix it up with some rice anyway. The Chicken Korma is described simply as “Chicken cooked in coconut sauce.” This dish was also really good. Like the rest of the food we had at Chutney’s the flavors were complex and delicious.

Dal and Chicken Korma - Gluten-free Indian Food

Our only other complaint of the night was that we ordered vegetables with our chicken and they forgot them. On the plus side, when we mentioned this to our server, it was taken care of very promptly. Other than this, our food arrived in a reasonable amount of time, and it was all served warm. Later on in our meal the host stopped by and we had a conversation about rice and food. Her name was Usha (if you’re reading this, we hope we’re spelling this right!!) We asked if they had brown rice available and she mentioned that they can do special things if we were to call ahead. That was nice to know.

Chutney’s was awarded the Best of Citysearch- Portland Metro Area for Indian food in 2009 and it’s plain to see why. Chutney’s is also sitting at number 3 on Urban Spoon’s best 100 list for Portland. Chutney’s is open 7 days a week for dinner, and also does catering. They’re locally owned and operated, and also gluten-free friendly. The food is great, so we say check them out!

Gluten-Free Safety Rating: Gluten-free Friendly but Ask Questions!
Times we have visited: 1 (So your experience may vary.)
Overall rating: 4 out of 5 stars
Price compared to “regular”: Same.

Chutney’s Fine Indian Cuisine
chutneysvancouver.com
3000 SE 164th Ave, Vancouver, WA. / 360.254.7254

We want to know: Do you have a favorite gluten-free friendly place in Vancouver WA? Got a favorite dish at Chutney’s? What is a donut shop doing at #1 on the Urban Spoon 100 Best Restaurants in Portland list? Let us know in the comments!







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