Comments on: Horrible Service at Iorio

By: Dave

Dave — Wed, 11 Jan 2012 06:35:45 +0000

Thanks for writing. We’re sorry about all this, too. We know that restaurants (and people) have bad days. Our problem was about lousy service followed by what we perceived as a lack of understanding when we complained about it, and then a failure to take the right steps to make us feel cared for. When Sienna complained about the service, you weren’t particularly forthcoming about what you would do to correct it, and forced her to propose a solution. Last, when the waiter brought us our bill, it was still for the full amount, which I hope you will see placed us an incredibly awkward position.

By: Chef Chris Thompson

Chef Chris Thompson — Mon, 09 Jan 2012 21:53:14 +0000

We again wish to apologize for the inexcuseable service on New Years. We are sorry your waiter was not able to follow our program. His performance does not reflect our values and expectations as an establishment. We have taken corrective action to ensure this does not not happen again. We take dietary needs very seriously. I instructed your waiter to remove your food off your bill. If there is anything more that I can do please call me.
Thank you,
Chef Chris

By: Derek Fine

Derek Fine — Mon, 09 Jan 2012 17:07:19 +0000

This is disappointing to read. We’ve been to Iorio a number of times and the service was excellent, although we haven’t been there since last April I think.

I hope this is simply related to the mass crowds usually seen on NYE and not the service and treatment of gluten-free in general.

By: melissa

melissa — Sun, 08 Jan 2012 04:58:44 +0000

Man, I’m dying to know the rest of the story! Sorry you had a negative experience.