A friend of mine was in Portland last year, we agreed on her way home she’d stop and pick me up a few things. I called about an hour before she’d get there to order and pay for it. I wanted my friend to not have to hassle with selection and payment.

The staff person I talked to was very abrupt and said that wouldn’t be possible (what?). I had to call at least 48 hours in advance for a pick up order. I told her I just wanted a couple cupcakes that was all, that I lived 3 hours away and my friend was in town, and I wasn’t aware of the policy. She wouldn’t budge. I was really upset. It’s hard enough as a celiac when you often have to say to yourself “nope, can’t have that” to then have a place who makes what you can eat say no!

I spoke to one of the owners who explained their policy and why. Apparently too many people called in orders, it would take up a lot of their days supply, then walk ins wouldn’t have anything. Well in my business that would be a great problem to have, make more! Sales are sales! Now what’s happened is a person who widely distributed their business cards east of the Cascades now doesn’t want to ever go back. It floored me when she asked what I thought she should do for me. Why ask me? Offer! Offer me a coupon for a discount or a cupcake next time I’m in town. That would have made me very happy.

They really have excellent products and at the moment are the only game in town that makes GF at that level (that I know of). It won’t be long though, someone else will come along who actually GETS customer service and solid business principles + great food. I still recommend them, although not as enthusiastically. I just can’t withhold the info from newly diagnosed celiacs, I remember how it was!

The customer service is terrible.
The store front is dirty.

They used to have “normal” breads when at their location on 23rd. But they don’t make french bread, baguettes, or white breads any more. Everything had seeds in it, or on it. Which is fine, if that’s what you want. But the selection was underwhelming.

More importantly, the staff were jerks. Un-helpful, unwilling to check in the back for more product, and unwilling to answer questions about the breads (like, what is the taste like, what is the constancy, et).

Totally not worth the trip across town into the warehouse district to get a $6 loaf of bread.

I’m sticking to making the Bob’s Redmill Breads.